Common Questions

My password won't work

Have you set up an account for online shopping?  Your online Guide Shop account is not linked to your Girl Guides NSW, ACT & NT Membership.  Please do not attempt to use your Girl Guides NSW, ACT & NT login.

I didn't receive the email to reset my password

You haven't set up an account for online shopping.  Please set up an account.  Your online Guide Shop account is not linked to your Girl Guides NSW, ACT & NT Membership. Please do not attempt to use your Girl Guides NSW, ACT & NT login.

I can't find where to collect at an event

A Click and Collect service may be available for the Event that you are attending.  To confirm if your event is eligible, please refer to all communications that have been sent to you from Girl Guides NSW, ACT & NT State Office.

When finalising your order, the Event Click and Collect option can be located by selecting "Ship to Me".​

The Click and Collect orders can be located at the onsite pop-up Guide Shop.  The orders will be held in the name of the person who placed the order, but can be collected by anyone.  Because of this, all orders will be signed out upon collection.  You will then receive email confirmation on the next business day immediately following the Event to advise the order was collected.