FAQ

Payment Options

Online orders are to be paid by credit card (Visa or Mastercard) or via PayPal when placing the order.  The Guide Shop in-store payment facilities are EFTPOS (Visa or Mastercard) and AfterPay.


All Prices are in Australian Dollars and, if GST applies, inclusive of GST. Any fees and charges (including Delivery Fees) also include GST where applicable.

Placing an Order

The Guide Shop accepts orders via our online store and we endeavour to process all orders within 7 working days of them being received, excluding weekends and public holidays. If necessary, you may cancel all or part of your order, provided you contact us by email before the order has been fulfilled and posted. The Guide Shop​ will not be liable to you for loss you or any third party suffers for a delay or failure to process your Order or deliver Goods due to inaccurate or incomplete details provided in an Order.  Orders are not able to be collected. 

Once an online order has been finalised, a receipt will be sent to your email address.  Please check your Junk and Spam Folders.