If the goods are faulty, wrongly described or different from a sample shown to you, you can choose between a refund, exchange or credit. Your request for a refund, exchange or credit needs to be accompanied by proof of purchase and any claims should be raised with The Guide Shop within 14 days of receipt of goods. Items that have been used, worn or are not in original condition cannot be refunded or replaced. All special orders are non refundable and non returnable unless faulty. We do not refund for incorrect sizing, however we will exchange at your cost. We will not refund, credit or exchange for change of mind. Only items that were purchased from The Guide Shop can be returned. We will not accept items purchased from other outlets including Region Shops or Retail outlets in other States.
If returning goods by post, please include a copy of your proof of purchase, an explanation for returning the goods and whether you require an exchange, refund or credit, along with your details. Without proof of purchase, we may not able to exchange items at the current retail price and only current stock items can be returned. The Guide Shop is unable to refund freight/shipping charges, except in circumstances where the goods are faulty, have been inaccurately described or do not match the sample shown. Please package carefully and send to:
The Guide Shop
PO Box 6124
ALEXANDRIA NSW 2015
We will charge postage for "Return to Sender" parcels.